Frequently Asked Questions
Everything you need to know about our royal standards and services.
What is the standard shipping time for orders?
We offer premium global shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take between 7-14 business days depending on the destination.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's real-time tracking portal.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our concierge team to initiate a return or exchange.
Are your products sustainably sourced?
In alignment with our values, we prioritize sustainability. Our products are crafted using ethically sourced materials and eco-friendly manufacturing processes wherever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for your convenience.
Do you offer gift wrapping services?
Yes, we offer signature gift wrapping for a small additional fee. You can select this option at checkout and include a personalized message for the recipient.